Delivery Policy

Last updated: November 3, 2026

1. Digital delivery only

DilSeCraft does not ship physical products. Every purchase is delivered electronically — as a private gift link, and for story videos also as an MP4 video file you can download.

2. How delivery works

• After successful payment (Razorpay, Cashfree, or Apple in the iPhone app), your gift is marked paid.
• You see the share link on the success page.
• We also email the link to the buyer email you entered (check spam/promotions if needed), and send it on WhatsApp if you gave a WhatsApp number.
• If you chose “Send it to them”, we also send the link to the person you are gifting, on WhatsApp or email, at the time you picked.
• Story videos are made right after payment (usually about a minute). You get an MP4 download plus a private link to share it, and we email you the link.

3. Timing

Delivery is normally instant after payment confirmation. Rare delays can happen if the payment webhook is slow; in that case the success page or our reconciliation will still unlock the gift, usually within a few minutes.

4. Link validity

Paid gift links stay live for 12 months from the payment date unless extended by support. A 3D Museum link stays live with no end date.

5. Problems receiving your link

Write to [email protected] or message us on WhatsApp at +1 711-871-1226 with your payment email and payment ID. We’ll resend or restore access.