Refund & Cancellation Policy
Last updated: November 3, 2026
1. Overview
DilSeCraft sells personalised digital gifts delivered as a private link after payment. Because the product is digital and custom-made with your content, refunds are limited.
2. When we can refund
- Payment was charged but the gift link was never generated / delivered due to a fault on our side, and we cannot fix it within 48 hours.
- A clear technical defect on our end prevents the recipient from opening a paid gift, and we cannot resolve it.
- A duplicate accidental charge for the same gift (we refund the duplicate).
3. When we generally cannot refund
- You changed your mind after paying.
- You mistyped names or text (you can usually edit the gift instead).
- The recipient simply disliked the gift.
- You shared the link and it was opened as intended.
- A story video was made and downloaded as previewed.
4. How to request
Email [email protected] within 7 days of payment with:
- Buyer email and approximate payment time
- Payment ID from Razorpay or Cashfree (if you have it)
- Gift link or order details
- What went wrong
Approved refunds are returned to the original payment method via the gateway you paid with (Razorpay or Cashfree), typically within 5–10 business days after approval.
iPhone app purchases: if you paid through Apple’s App Store in-app purchase, the refund is handled by Apple. Request it at reportaproblem.apple.com; we are happy to help if you write to us.
